FESTIVAL STAFF GUIDE

Thank you for being part of this years Cask Days! As a member of our team each role is very important to make this weekend a success. This years staff and volunteer manager is: Aldo Pescatore-Tardioli

 

PLEASE REVIEW BEFORE THE EVENT!

 
 

WHAT IS CASK ALE?

In a very simple description cask ale is unfiltered, unpasteurized, naturally carbonated beer. 

WHAT IS CASK DAYS?

A celebration of Cask Ale. Once tapped, cask ale only has a few days to be served in its ideal form, we call these days "Cask Days"

 
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LOCATION

Cask Days is located at Evergreen Brick Works (550 Bayview Ave. Toronto). Specifically in the CHR Gallery and Koerner Gardens

 
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CASK OFFERINGS

Cask Days will be serving 400+ casks from 150+ producers from across North America. Check out what you will be pouring in your section before you arrive. Please note that we have not released the beer list to the general public. 

 
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WHAT DO TICKET HOLDERS GET?

Each ticket holder will receive the following at the time of registration: Glass, tokens, booklet, wrist band, promo. for Sunday beer garden. Be familiar with the following:

 

FOOD & DRINK TOKENS

All Cask Days tickets include tokens. Additional tokens will be available for purchase at the event at designated token purchasing booths (2 total) and each token costs $2.50 (includes HST 13%). Tokens can be used towards purchasing food and drinks across all sessions. Cash, Debit, Visa and Mastercard accepted. Tokens are non-refundable. Anyone serving beer or food cannot accept cash, only tokens. Please collect token before serving. Guest cannot “try or taste a beer” before ordering. Samples are not allowed. Guest can only order one drink at a time. 

 
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SERVING & GLASSWARE

Cask Days is a tasting event. Beers will be available by the 5oz pouring size only. The majority of casks are 1 token for 5oz pour. If a cask is labeled with red sticker, it is 2 token(s) for 5oz pour. 

All beers and ciders can only be served in Cask Days glassware. If someone breaks their glass, they must purchase a new one at the merchandise booth. Please avoid over pouring, each glass has two distinct lines, first line is 5oz and the second line is 10oz. Hold and serve glass from the bottom (not the top where customers lips touch). 

 
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FESTIVAL FLOOR MAP

There is a lot of space and things happening at the event. It is important you familiarize yourself with these floor maps and your surroundings. 

 

STAFF SCHEDULE

Detailed schedule of when you should be arriving and how long you will be working. 

 
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WRIST BANDS & BADGES

All person(s) in the Cask Days event space must be wearing a wrist band. Baller pass holders are permitted at all sessions of cask days. If a patron is not wearing a wrist brand, please notify supervisor right away. Patrons not wearing a wrist band cannot be served alcohol. Session wrist bands must reflect current session.  Staff / volunteers must get their wrist band at the time of sign in. Please familiarize yourself with the following special lanyards:

 

IMPORTANT INFORMATION

  • Cask Days is a 19+ event. ID checked by security at the door
  • Cask Days is a non-smoking event. Permitted outside by exit
  • First aid kits at each token booth, front desk and cask section
  • Staff and volunteers are not permitted to drink while working
  • Zero tolerance for drinking behind booths serving alcohol
  • Keep general area around your booth tidy at all times 
  • Be kind, patient, polite and respectful to guests and staff
  • Please do not use your cell phone while your working
  • Questions? Problems? Ask your area supervisor (see map)
 

WHAT TO BRING WITH YOU

  • Valid piece of government photo ID
  • Warm clothes (it can get cold) and wear comfortable shoes.
  • We recommend: gloves, hat, extra socks, jacket, sweater
  • Keep in mind we will be providing a staff t-shirt. 
  • Pro tip: fisherman friends and lip balm are very helpful!
  • Please do not bring any items of value. 
  • Festival will provide a coat check / storage at the front desk
  • Positive attitude, friendly spirits and good vibes
  • General knowledge of beers in your area (refer to cask guide)
 

WHEN YOU ARRIVE

  • Please arrive on time (or early) for your scheduled shift
  • If you will be late, please notify the staff manager by text
  • Check in at registration booth (see map)
  • You will get: t-shirt, name tag, wrist band, food/drink token
  • After check in head to your station and meet supervisor
  • Staff briefing will commence 45 minutes before each session and all information on this page will be reviewed. 
  • Familiarize yourself with exits, washrooms, water stations, token booth, floor map and casks in your section
  • Meet co-workers and collect contract info from supervisor
 

WHAT TO DO WHEN...

Cask is not pouring properly or is leaking
1.    Turn tap in off position. Notify your section supervisor
2.    Flip the beer sign (on customer side). Do not serve
3.    Flip the number sign (on customer side). "Not available"
3.    Supervisor inspects and calls cask doctor on radio
4.    Once fixed, flip beer sign (on customer side) ready to serve

Cask Runs Out
1.    Tilt cask forward while pouring. 
2.    Notify supervisor who will confirm cask is finished
3.    Flip the beer sign on customer side and number sign
4.    Let co-workers know that cask is finished
5.    Supervisor marks cask as complete on clipboard
6.    Supervisor notifies front desk "Cask ### is now sold out"
7.    Front desk updates online cask list
8.    At end of session cask gets brought to designated cask area

Someone Appears Intoxicated
1.    Do not serve guest
2.    Notify co-workers and supervisor immediately
3.    It is very important to keep eyes on individual
4.    Supervisor will radio floor manager/security
5.    Security/manager will assess situation and talk to guest

Glass Breaks
1.    Notify supervisor and co-workers
2.    Get broom and bus bin (located in each section)
3.    Sweep thoroughly and dispose in broken glass bin
4.    Do not pick up broken glass with your hands
5.    Do not let customers pick up broken glass
6.    No broom? Stand above glass and wait for support staff
7.    Direct guest to merch. booth to buy another glass

Violence, First Aid, Emergency
1.    Notify supervisor
2.    Supervisor will radio in floor manager and security
3.    Do not take matters in your own hands

Guest reaches over to pour their own beer
1.    Notify Supervisor and co-workers
2.    Keep eyes on person
4.    Supervisor will radio in floor manager and security
5.    Guest will be asked to leave the festival

Volunteer / Staff Pours Beer Without Taking Tokens
1.    Notify Supervisor
2.    Supervisor will radio floor manager
3.    Keep eyes on person
4.    Supervisor will radio in floor manager and security
5.    Guest will be asked to leave the festival